Before you order.
Contact us first
Email support@alicennejewelry.com with your order number and the issue. Do not send card details. Never send a return to the warehouse or the address on a package without written return instructions.
Wrong, damaged or defective items
Contact us as soon as possible and preferably within 30 days of delivery, with clear photos of the item and packaging. We will review the issue and arrange an appropriate refund or replacement. This reporting request does not remove rights you may have under applicable law. Damage, defects and incorrect items are handled separately from change-of-mind requests.
Change of mind and hygiene
Request a return within 14 days of delivery for unopened, unworn items in original packaging, subject to prior return authorization. Opened or worn pierced earrings are excluded from change-of-mind returns for hygiene reasons. This exclusion does not apply to defective or incorrect goods.
For an authorized change-of-mind return, the customer pays return shipping and the original outbound shipping is not refunded. We provide the return destination and instructions after authorization. Returns may need to be sent internationally; we do not promise a US return address or free returns.
Cancellation and refunds
Request cancellation promptly. Cancellation is available only before order processing begins. Approved refunds go to the original payment method; bank posting times vary. We will confirm any required return instructions before asking you to send an item.